Performance Management

We’ve developed the ADVANCE framework to help organizations optimize their performance management practices. The ADVANCE framework lays out a systematic approach to performance management, whether an organization is focused on overall program performance or it needs to enhance its human capital management capabilities.

ADVANCE guides executives through the five phases necessary to establish sound performance management practices and enable continuous improvement.

Performance Reporting

When we work with clients on developing performance metrics and optimizing reports, we stay focused on achieving the end goal – enabling executives to make better business decisions faster and adjust in real time to rapidly changing conditions. Establishing strong metrics and reporting processes will help increase the efficiency of the organization.

We take a holistic view of metrics development and reporting optimization. Our services in this area include:

  • Defining Metrics – We start by defining metrics that are aligned to the organization’s strategy. We work to ensure that optimal alignment, relevance, consistency, buy-in and cross-functional considerations are taken into account.
  • Data Sourcing & Pressure-Testing – We work with teams on sourcing and pressure-testing the data that will contribute to the metrics. We know that the metrics are only as accurate and reliable as the underlying data. Identifying the data sources and pressure-testing those sources for accuracy and reliability are essential steps in the process.
  • Trending Analysis – We work with organizations to establish the processes necessary for analyzing performance trends.
  • Reporting Optimization – We work with executives to optimize stakeholder communications. By establishing a communication matrix, we help ensure that stakeholders are receiving the information they need when they need it. We also help organizations establish a balanced scorecard approach to reporting.

Learn about our successes

Real-Time Executive-Level Reporting

Real-Time Executive-Level Reporting

February 12, 2019

Executive-Level Dashboard

Executive-Level Dashboard

February 11, 2019

Improved Shared Service Provider-Customers Relationships

Improved Shared Service Provider-Customers Relationships

February 11, 2019

Performance Plan Development

Performance Plan Development

February 11, 2019