A federal government agency had recently developed and implemented a Salesforce application to increase transparency, improve efficiency and enable automated performance reporting of its recruiting and personnel security processes.
The user interface of the application had been developed quickly in a manner that replicated the agency’s legacy, manual tracking system.
Both customers and agency staff complained that the application’s user interface was too complex and asked for too much information.
The application was not able to provide an accurate performance report because of the large amount of missing or incorrect information.