The administrative services organization for a large federal agency had recently received a mandate to consolidate and modernize the IT function of four separate IT organizations, which consisted of approximately 500 federal employees and contractors.

The organization was challenged to design and implement the consolidated IT function within six months.

Staff and leadership from the legacy IT organizations were concerned about the ability of the new consolidated IT organization to meet the service needs of their over 10,000 customers dispersed across the United States.


We worked with the Deputy Administrator in charge of the consolidation to establish an actionable approach for designing and launching the new organization according to the tight timeline. The approach encompassed the following considerations:

  • Governance
  • Organizational structure
  • Operating model
  • Funding model
  • Communication strategy, including impacted IT staff as well as customers
  • Federal regulation compliance strategy
  • Ongoing modernization strategy

We then secured buy-in on the consolidation approach from leadership of the impacted agencies as well as from the Department’s CIO.

Once the approach was approved, we worked with the leadership of the new organization to manage the established timeline and associated deliverables in order to meet the aggressive milestones.


Consolidated IT function was operational within the established six-month deadline mandated by the Department.

Target service levels provided to customers were maintained throughout the consolidation process.